Yesterday the weather was nice. Not so cold. And The sun was shining too. I woke up early too due to the fact that we need to get ready for my son's hearing exam at Michigan Ear Institute at Novi, MI. It was an hour of driving but it was all worth knowing that it is for my son.
When we got there as new patients, they gathered all information. Then ask us to wait.
After almost an hour of waiting, our name was finally called. The staff asked me some questions and when l was in the almost finishing answering her question, she told my son to sit on the chair. I thought is she supposed to let me finish and listen to me? But, l ignore it. When we were inside of this hearing test booth, she then checked my son's ears. It was a quite a battle at first, but he's letting us to do so. He's a 4 year old kid, so expect something. Then the medical staff said that he has an excessive earwax problem that needs to be removed. So she asked us to wait again for the doctor to clean his ear. Then after maybe 30 minutes, a old lady staff called us. Yet, in the middle of our walking to where she led us to go to, she said can you just stop right there for a moment? (like do you understand?) No please at all and even to apologize! So rude! So we stopped and thought why did she call us that we're not ready yet? It is very unprofessional. So, after a while, she put us on this room with chairs to sit on and waited for about less than 5 minutes, l guess. Then it was not that long, they let us in to this small room for the doctor to check patients.
After about 15 to 20 minutes, the doctor went in to check Josh. Well, the doctor seemed irritated of what he was doing, or it is just his facial expression, but it is uncomfortable to the point where he seemed not to expect kids at his office.
Anyway, when it is time for my son to be checked, he seemed not cooperative. So l sit on the chair to see if he's willing to sit on my lap, but that didn't work. He rather sit on the chair alone. So l know their eyes were already sarcastic and roaming around, thinking, we have to deal with this asian kid now? Well, the nurse held his hands, but he was rebelling, so they asked me to hold him too which I did as well. Then, after a while of distracting my son, he finally let the doctor looked at his ears and noticed the same problem. He tried to scrape it with a curette, but it didn't work and told us that the ear wax was there for 2 years! Exact quote: (the wax is there for 2 years) I was like wow! How did he know that exact frame time? It might be of how the ear wax look like? This is funny! He's an earwax genius, l guess. So maybe l will not argue with that. For being in a position for 28 years? Well, you would expect that, maybe. He had seen million types of earwax and maybe memorized each of them. But who knows. He might be right or just a show off. I don't know. Then, he walk away and done. No other words.
On the other hand, since my son was ticklish when being touching by his ears, the doctor find it annoying too. So he told us to get Debrox to use at home to treat and loosen his earwax build up. That's all he did and then the nurse took us out of the room and dhe wrote in a post it "Debrox". Then she asked me if l heard that before? And l was like, ah l don't know about it. Is she supposed to tell me all about it? Is it safe for kids? I wanted to ask this questions but it seems like she can't wait for us to get out there. They seemed so irritated of what they do dealing people's dirty ears? OMG! So maybe find another job?
Then they just told me to follow the instruction on the package. Which l noticed on the label that "under 12 years old, consult a doctor" Do l have to ask them again? Or tell them it was not me using the product.
For me, if there is only two location for small children to have their hearing exam tested at Michigan Ear Institute, are they supposed to make the area more kid friendly then? Even in the waiting area has no toys or even books for kids (except at the hearing test booth for like three toys). It is just overwhelming that most people in the public health service is primitive. Working in an environment like this should have a good patient/customer service on the side too. No wonder there's no kids in the area, just old people who wanted their hearing to be tested or their ears to be clean at. It's an Otology facility from Saint John Hospital. l heard negative reviews about how poor the service of this hospital is, from few people who went there. Yet, l didn't mind at all
thinking it might be just that particular hospital, but l was wrong. I think it is just the people who worked there. I don't ask for them to pamper us, but just a little respect despite of what our aspect in life lined up. Since we're under the government insurance, doesn't mean they have right to mistreated us. I remember of what a Wic stuff told me that doctors sometimes doesn't really care about you, but of what you can do for them. The thing is, doctors needs to do it otherwise, not us to pleased them. They choose to be doctors and that mean they need to be convivial, not because they only want wealth to be formidable.
Anyway, It was a lousy day, I'm hungry, so l didn't mind it at all. However, I reschedule an appointment for them to see my son after two weeks from what they want us to do, but l have second thoughts now knowing what we went through. I guess, it is time to seek another facility. I don't feel like driving all the way down there for an hour anyway.
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